Privacy, Cookies and Complaints Policies
This page provides you with details of how we collect and process your personal data through your use of our site thehungerproject.org.uk, our microsites, database, and third party platforms including donation sites, as well as our Cookies and Complaints Policies.
By providing us with your data, you warrant to us that you are over 13 years of age.
The Hunger Project UK is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
The Hunger Project UK
The Hunger Project UK is a registered charity in England & Wales 1164839 and a company limited by guarantee registered in England & Wales 9583057
Registered office: JMJ Associates, Building 5, 566 Chiswick High Road, London W4 5YF
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us. firstname.lastname@example.org
- WHAT DATA DO WE COLLECT ABOUT YOU
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process certain types of personal data about you as follows:
- Identity Data may include your first name, maiden name, last name, username, title, date of birth and gender.
- Contact Data may include your address, email address and telephone numbers.
- Financial Data may include your bank account details.
- Transaction Data may include details about payments between us and other details of purchases or donations made by you.
- Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
- Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
- Usage Data may include information about how you use our website, services.
- Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.
We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
- HOW WE COLLECT YOUR PERSONAL DATA
We collect data about you through a variety of different methods including:
- Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
- Donate via our website or third parties such as JustGiving or Virgin Money Giving;
- Attend one of our events, either ticketed by us, or a third party site such as Eventbrite;
- Subscribe or sign up via one of our microsites, such as adayinherfood.org
- subscribe to our communications or publications;
- request resources or marketing be sent to you;
- give us feedback.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below
- Donation and Fundraising platforms, such as: JustGiving, Virgin Money Giving, BT MyDonate
- Events and ticketing platforms, such as Eventbrite
- analytics providers such as Google based outside the EU;
- advertising networks; and
- search information providers
- Social media, including Facebook, Twitter, YouTube, LinkedIn and Instagram
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal and Stripe.
- HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when legally permitted. The most common uses of your personal data are:
- To provide you with information, products or services that you have requested from us or that we feel may be of interest to you;
- To provide you with information about our work or our activities;
- To process donations we may receive from you;
- To fundraise in accordance with our internal policies and procedures;
- For administrative purposes (for example, we may contact you regarding an event for which you have registered, or with a query regarding a donation you may have made to us);
- For internal record keeping relating to any donations, feedback, or complaints;
- To invite you to participate in voluntary surveys or research;
- To contact you where you have been identified as a contact person for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation);
- To analyse and improve the content and operation of our website;
- To analyse and improve our internal business processes;
- To analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications;
- To tailor advertising that is presented to you on the Internet according to your interests, preferences and other characteristics;
- To direct advertisements and other communications to other people who may have similar interests or other characteristics to yours;
- To assess your personal information for the purposes of credit risk reduction or fraud prevention; and
- Where we are required by law to disclose or otherwise use your information.
Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us. email@example.com.
You will receive marketing communications from us if you have:
- opted in to receiving specific marketing communications
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a donation, event attendance, or other communication or transaction.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us.
If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
- INTERNATIONAL TRANSFERS
We may share your personal data within a group of companies which involves transferring your data outside the European Economic Area (EEA). This includes the email platform Mailchimp (owned by The Rocket Science Group LLC, and based outside of the EEA).
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
In the instance of third parties providers based outside the European Economic Area (EEA), processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
- Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at firstname.lastname@example.org if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our supporters (including Contact, Identity, Financial and Transaction Data) for six years after they cease being supporters for tax purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at email@example.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within two weeks. Occasionally it may take us longer than two weeks if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- THIRD-PARTY LINKS
Our website or platforms may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Also known as ‘browser cookies’ or ‘tracking cookies’, cookies are small files stored by your browser (e.g. Chrome, Internet Explorer, Safari, etc.) when you visit a website.
Every time you go back to that website, your browser will send the cookie file back to the website’s server – unless you have set up your browser not to do so.
This data helps us to understand what information users are interested in and where we can make improvements to the website and in what we offer.
We share cookies with a third-party company based outside the European Union called Google Analytics (owned by Google LLC), whose software we use to track and analyse how people use and interact with our website. Any data collected is stored on secure servers by The Hunger Project UK and Google.
Google Analytics is compliant with the EU-US Privacy Shield Framework, which means they are certified to receive data from The Hunger Project UK. To find out more about how Google manages data, visit:
For more information about cookies, including how to manage them, visit:
Please be aware that restricting cookies may affect the functionality of our website.
The Hunger Project UK is committed to handling all complaints about our work in a timely and professional manner.
All complaints will be acknowledged, and dealt with quickly, fairly, sensitively and confidentially.
Written complaints may be sent to: The Hunger Project UK, registered office: JMJ Associates, Building 5, 566 Chiswick High Road, London W4 5YF. Or by email at firstname.lastname@example.org
Verbal complaints may be made by phone to Sophie Noonan, The Hunger Project UK Country Director, 07525 443 068
Complaints can be made to the Charity Commission at any stage. Information about the kind of complaints the Commission can involve itself in can be found on their website at: www.charitycommission.gov.uk
We will respond to all complaints within two weeks. Occasionally it may take us longer than two weeks if the investigation into the complaint is particularly complex. In this case, we will notify you and keep you updated.
Photography credits: Banner image – Johannes Ode